Deskripsi Pekerjaan
Are you a tech-savvy individual looking to kickstart your career in the heart of product operations? We are seeking a motivated Product Support Intern to join our dynamic team in Indonesia. In this role, you will act as the vital bridge between our users and our engineering department, ensuring our products deliver seamless value.
You will gain hands-on experience in technical troubleshooting, customer success workflows, and product development cycles. This is an excellent opportunity for students or fresh graduates who are passionate about technology, problem-solving, and providing world-class user experiences in a fast-paced environment.
Tanggung Jawab
- Provide first-tier technical support to customers via email, chat, and ticketing systems.
- Collaborate closely with the engineering team to escalate and resolve complex product bugs and technical issues.
- Document customer interactions and common technical challenges to build our internal knowledge base.
- Assist in the testing and quality assurance of new product features before they are released.
- Analyze user feedback to identify trends and suggest improvements to the product development team.
- Maintain high levels of customer satisfaction by providing timely, accurate, and empathetic assistance.
- Participate in internal product training sessions to stay updated with product roadmap updates.
Kualifikasi
- Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Strong analytical and problem-solving mindset with a passion for learning new technologies.
- Ability to work effectively in a team-oriented environment and manage multiple tasks simultaneously.
- Familiarity with ticketing tools or customer support software is a significant advantage.
- Strong attention to detail and ability to document technical processes clearly.
- Highly organized, proactive, and eager to contribute to a growing startup or enterprise environment.