Project Manager (Call Centre / Data Analytics) - 1 Year Contract - Up to $8K

Calling all Project Managers with a passion for Data Analytics and Call Centre Excellence! PERSOL Singapore, in partnership with a prominent government agency, is seeking a dynamic and results-oriented Project Manager to lead critical survey and service delivery initiatives. This is a fantastic 1-year contract opportunity offering a competitive salary of up to $8,000 per month, allowing you to make a tangible impact on citizen engagement and service quality in Singapore.

In this high-visibility role, you will be at the forefront of driving data-driven decisions within the contact centre environment. You will oversee the entire project lifecycle, from conceptualising surveys based on business requirements to analysing complex datasets, presenting actionable insights, and implementing improvements that enhance the customer journey. Your ability to bridge the gap between technical teams, operations, and senior stakeholders will be crucial to your success.

Why You Should Apply:

• Work on meaningful projects that directly impact public service delivery.
• Leverage your data analytics skills (SQL, Python, Tableau) to solve real-world operational challenges.
• Collaborate with a diverse range of stakeholders in a professional and supportive environment.
• Competitive compensation package with a monthly salary ranging from $7,000 to $8,000.

If you are ready to step into a role where your project management expertise meets the power of data, we encourage you to apply. Join PERSOL and take the next step in your career!

Key Responsibilities:

• Manage the end-to-end lifecycle of survey and data analytics projects within the call centre environment.
• Collaborate with stakeholders to define project scope, goals, and deliverables that align with business objectives.
• Perform in-depth data analysis to identify trends, measure performance, and recommend strategic improvements.
• Develop and maintain project documentation, dashboards, and reports for senior management.
• Ensure compliance with government regulations and data protection standards.
• Facilitate effective communication between technical teams, operations, and external vendors.
• Drive change management initiatives to ensure smooth adoption of new processes and technologies.

Qualifications:

• Bachelor's degree in Business Analytics, Information Systems, Statistics, or a related field.
• Minimum 5-7 years of experience in project management, ideally within a call centre, contact centre, or operations environment.
• Proven track record in managing data analytics projects, including survey design, data visualization, and performance reporting.
• Proficiency in data analytics tools such as SQL, Python, R, Tableau, or Power BI.
• Strong understanding of call centre metrics (e.g., AHT, FCR, CSAT, NPS) and operational workflows.
• Excellent stakeholder management and communication skills.
• PMP, PRINCE2, or equivalent project management certification is highly desirable.
• Experience working on government or public sector projects is an added advantage.