Deskripsi Pekerjaan
NielsenIQ, the world's leading consumer intelligence company, is seeking a dynamic and strategic Senior Insights Manager to join our Retailer Customer Success team in Pasig City, Metro Manila. In this pivotal role, you will be the architect of success for our retail partners, ensuring they derive maximum value from NielsenIQ's comprehensive data and insights solutions.
As a Retailer Customer Success Leader, you will own the end-to-end strategy for retailer engagement. You will collaborate closely with retail clients to understand their business objectives, develop customized insights plans, and deliver actionable recommendations that drive measurable results. Your work will directly influence how our retail partners optimize their product portfolios, pricing strategies, and marketing efforts.
At NielsenIQ, we are committed to providing our clients with unmatched data intelligence. As a Senior Insights Manager, you will be at the forefront of this mission, utilizing advanced analytics tools and market research methodologies to uncover growth opportunities. You will work cross-functionally with our sales, product, and analytics teams to ensure a unified approach to client success.
This is an exciting opportunity for a seasoned insights professional who thrives in a fast-paced environment and is passionate about driving impact for major retail players. If you have a proven track record in customer success, market research, and strategic planning, we want to hear from you.
Join NielsenIQ and contribute to shaping the future of retail with data-driven insights.
Tanggung Jawab
- Develop and execute comprehensive insights strategies for key retail accounts, ensuring alignment with client business goals.
- Lead customer success initiatives to maximize client adoption and utilization of NielsenIQ products and services.
- Synthesize complex market data into clear, actionable insights and presentations for senior retail stakeholders.
- Collaborate with internal cross-functional teams to drive client satisfaction and identify upselling opportunities.
- Monitor and report on client performance metrics, delivering insights-driven recommendations to improve outcomes.
- Conduct regular business reviews with retail partners to assess progress and recalibrate strategies as needed.
- Mentor and guide junior team members in best practices for client engagement and analytical delivery.
- Stay abreast of industry trends and competitive landscape to provide proactive insights to clients.
Kualifikasi
- Bachelor’s degree in Marketing, Business Administration, Statistics, Economics, or a related field; MBA preferred.
- Minimum of 7 years of experience in market research, insights management, or customer success within retail, FMCG, or data analytics.
- Proven ability to manage large, strategic accounts and build long-term client relationships.
- Strong analytical mindset with expertise in data analysis tools (e.g., Excel, Power BI, Tableau) and NielsenIQ syndicated data.
- Exceptional communication and presentation skills, with experience delivering insights to C-level executives.
- Demonstrated leadership experience, including mentoring teams and driving cross-functional initiatives.
- Proactive problem-solving skills and the ability to thrive in a fast-paced environment.
- Fluency in English; additional languages are a plus.