Deskripsi Pekerjaan
Are you passionate about the future of electric mobility and delivering world-class customer service? Erajaya is expanding its horizons into the green automotive sector and is seeking a dynamic, experienced Service Advisor Xpeng (Talent Pool) - Supervisor to join our team in Kebayoran Lama, Jakarta Raya.
In this key leadership role, you will supervise the service reception team, ensuring that every Xpeng customer receives an exceptional, seamless, and premium service experience. You will act as the vital bridge between luxury EV owners and our technical workshop team, translating customer feedback into actionable technical work. If you have a background in premium automotive brands and want to accelerate your career within the revolutionary Electric Vehicle (EV) space, this is your opportunity.
Tanggung Jawab
- Greet and consult with Xpeng customers regarding their vehicle service, maintenance, and diagnostic needs with premium hospitality standards.
- Supervise and mentor junior service advisors to ensure standard operating procedures and customer satisfaction metrics are met.
- Diagnose customer concerns accurately, prepare detailed job orders, and provide transparent cost and time estimations.
- Coordinate closely with the workshop supervisor and technicians to track service progress and ensure on-time delivery of vehicles.
- Manage customer complaints and inquiries efficiently, maintaining high conflict-resolution standards.
- Upsell relevant maintenance packages, parts, and accessories aligned with customer safety and vehicle performance needs.
- Maintain up-to-date knowledge on Xpeng EV technology, diagnostic systems, and service campaigns.
Kualifikasi
- Minimum of a Diploma or Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Business, or a related discipline.
- At least 3-5 years of experience as an Automotive Service Advisor, with 1-2 years in a Senior or Supervisor role (experience with premium passenger vehicles or EVs is highly desirable).
- Strong technical understanding of automotive mechanics, diagnostics, and electric vehicle (EV) systems.
- Excellent communication, active listening, and customer relationship management (CRM) skills.
- Proven leadership capability with a track record of driving team performance and workshop service targets.
- Proficiency in Dealer Management Systems (DMS) and Microsoft Office.
- Fluent in Indonesian; proficient conversational and written English is a strong plus.