Deskripsi Pekerjaan
We are seeking a highly skilled and results-oriented Service Center Manager to lead our operations in the electronics sector. In this pivotal role, you will be responsible for the end-to-end management of our service center, ensuring that all operational processes are executed efficiently, safely, and in strict accordance with company standards. You will serve as the bridge between technical teams and customer needs, driving quality assurance and operational excellence.
The ideal candidate will possess a strong background in electronics engineering management, with a proven track record of leading high-performing teams. You will oversee daily workflows, manage inventory for spare parts, and implement strategies to maximize customer satisfaction. If you are a strategic leader passionate about technical service and operational efficiency, we invite you to join our team.
Tanggung Jawab
- Oversee the daily operations and logistics of the Service Center to ensure seamless workflow and minimal downtime.
- Lead, mentor, and manage a team of service technicians and support staff, conducting regular performance reviews and training.
- Ensure all repair, maintenance, and diagnostic activities meet strict quality control and company standards.
- Manage customer relationships by addressing inquiries, handling complaints, and ensuring high levels of service satisfaction.
- Monitor and manage inventory levels of electronic components and spare parts to prevent stockouts.
- Implement and enforce safety protocols and environmental standards within the workshop area.
- Prepare operational reports, manage the departmental budget, and identify areas for process improvement.
Kualifikasi
- Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related technical field.
- Minimum of 5 years of experience in a managerial role within the electronics or automotive service industry.
- Strong technical knowledge of electronic systems, circuit boards, and diagnostic equipment.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Familiarity with inventory management systems and ERP software.
- Valid Indonesian driving license is required.