Deskripsi Pekerjaan
Are you an experienced leader with a passion for operational excellence and customer satisfaction? EBARA Pumps Philippines, a global leader in industrial pump manufacturing and machinery technology, is seeking a dynamic and highly organized Service Center Supervisor to join our team in Cabuyao City, Laguna.
As the Service Center Supervisor, you will play a crucial role in overseeing our daily service center operations. You will be responsible for leading a dedicated team of technical and support personnel, ensuring that all repairs, servicing, and client support meet the highest global standards. This role requires a balance of strong leadership, technical oversight, and exceptional customer relation skills to ensure high performance and service quality.
This is an excellent opportunity for a seasoned service professional to build a rewarding career with an industry pioneer. We offer competitive compensation, continuous training, and a supportive environment where your leadership can make a tangible impact on our business success and client retention.
Tanggung Jawab
- Oversee the daily operations of the service center to ensure high efficiency, productivity, and adherence to company workflows.
- Lead, mentor, and evaluate the performance of technical staff, technicians, and customer service representatives.
- Ensure all pump maintenance, repairs, and assemblies comply with EBARA's global quality standards and safety protocols.
- Act as the primary point of contact for technical service escalations, providing prompt and professional resolution to customer issues.
- Manage the inventory of spare parts, specialized tools, and workshop equipment to minimize service turnaround times.
- Enforce strict compliance with Health, Safety, and Environment (HSE) guidelines and maintain clean 5S standards within the facility.
- Generate and analyze service center KPIs, reporting operational performance and client feedback to upper management.
Kualifikasi
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related technical discipline.
- At least 3 to 5 years of experience in service center operations, ideally within industrial machinery, pumps, or heavy equipment sectors.
- Minimum of 2 years in a supervisory or leadership role managing technical and administrative teams.
- Strong background in technical diagnostics, mechanical repairs, and workshop management.
- Excellent interpersonal, communication, and customer relations management (CRM) skills.
- Proficient in Microsoft Office (Word, Excel) and experienced with ERP or Service Management software.
- Must be willing to work full-time on-site in Cabuyao City, Laguna.