Deskripsi Pekerjaan
Join Rapid Technology Indonesia as a Service Desk Specialist and become the frontline hero of our IT infrastructure! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team. In this pivotal role, you'll diagnose and resolve hardware/software issues, maintain system documentation, and ensure seamless IT operations across the organization. You'll collaborate with cross-functional teams while implementing best practices for IT service management. If you're passionate about problem-solving and thrive in dynamic environments, this opportunity offers a chance to advance your career in Indonesia's tech landscape while supporting cutting-edge digital transformation initiatives.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and troubleshoot Windows/macOS systems, peripherals, and productivity applications
- Manage IT service requests using ticketing systems with SLA adherence
- Document incident resolutions and maintain accurate knowledge base articles
- Coordinate hardware/software installations, configurations, and upgrades
- Monitor system performance and escalate complex issues to senior engineers
- Conduct user training on IT systems and security protocols
Kualifikasi
- Minimum 1-2 years of IT support or service desk experience
- Proficiency in Windows OS, Microsoft Office Suite, and cloud applications
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication skills in Bahasa Indonesia and English
- ITIL Foundation certification or equivalent service management knowledge
- Experience with ITSM tools (ServiceNow, Jira Service Desk preferred)
- Ability to work independently and prioritize multiple tasks