Deskripsi Pekerjaan
Nirvana Asia Group, the largest and most trusted provider of premium bereavement care services in Asia, is seeking a compassionate and professional Service Executive (礼仪师助理) to join our team in Sungai Besi, Kuala Lumpur.
In this deeply meaningful role, you will be a vital part of our service crew, responsible for the meticulous coordination and execution of funeral arrangements. You will provide unwavering support and guidance to bereaved families during one of the most challenging times of their lives. Your empathy, attention to detail, and professional demeanor will ensure that every service we deliver reflects our core values of dignity, respect, and excellence.
Beyond the technical aspects of funeral logistics, you will be a pillar of strength for our clients. You will liaise with various stakeholders, manage ceremonial setups, and ensure seamless operational flow. Nirvana Asia Group offers a supportive work culture, continuous training, and the opportunity to make a genuine difference in the community.
If you are looking for a career that combines professional growth with heartfelt service, Nirvana is the place for you. Join us in honoring lives and providing peace of mind to families across Malaysia.
Tanggung Jawab
- Oversee the end-to-end process of funeral arrangements, ensuring all client needs and rituals are fulfilled with precision and care.
- Provide empathetic and respectful guidance to families, explaining procedures and supporting their decisions.
- Coordinate logistics including transportation of the deceased, venue setup, floral arrangements, and documentation.
- Maintain and prepare funeral equipment, facilities, and fleet to the highest standards of cleanliness and readiness.
- Assist in embalming, dressing, cosmetology, and casketing procedures as required, adhering to strict hygiene and professional standards.
- Manage administrative tasks such as permits, death certificates, and billing with accuracy and confidentiality.
- Perform on-call duties on a rotational basis to provide 24-hour emergency funeral services.
- Collaborate with team members and external vendors to ensure the smooth execution of memorial and funeral services.
Kualifikasi
- Minimum SPM with a credit in Bahasa Malaysia; Diploma or Degree in any field is highly advantageous.
- Fluent in Mandarin, English, and Bahasa Malaysia (written and spoken) to effectively serve our diverse clientele.
- Possess a valid driving license (Class D) and own transport. Willingness to travel within Klang Valley.
- Excellent interpersonal skills with a high degree of emotional intelligence and resilience.
- Physically fit and able to perform manual handling tasks. Willing to work shifts, weekends, and public holidays.
- Strong organizational skills and meticulous attention to detail.
- Comfortable working in a deathcare environment and interacting with deceased persons.
- Candidates with customer service, hospitality, or healthcare backgrounds are strongly encouraged to apply.