Deskripsi Pekerjaan
We are seeking an accomplished Service Operations Manager to lead our service delivery excellence in Penjaringan, Jakarta. As a key driver of operational performance, you will spearhead initiatives to ensure superior customer service standards while strategically growing service revenue and optimizing cost structures. This leadership role requires a proactive professional who can transform service operations into a competitive advantage through process innovation, team empowerment, and data-driven decision making. You'll collaborate with cross-functional teams to align service strategies with business objectives, ensuring seamless delivery of high-impact solutions to our diverse client base. The ideal candidate will thrive in a dynamic environment where operational excellence meets commercial growth.
Your impact will be measured through enhanced customer satisfaction scores, improved service profitability, and streamlined operational workflows. This position offers the opportunity to shape the future of service delivery within a forward-thinking organization committed to market leadership and continuous improvement.
Tanggung Jawab
- Ensure consistent delivery of high-quality service standards exceeding customer expectations
- Develop and execute strategies to drive service revenue growth and market expansion
- Optimize operational costs through process efficiency and resource allocation
- Lead, mentor, and develop high-performing service teams to achieve KPIs
- Implement robust service level agreements (SLAs) and performance monitoring systems
- Drive continuous improvement initiatives through root cause analysis and innovation
- Collaborate with sales, product, and logistics teams for integrated service delivery
Kualifikasi
- Bachelor's degree in Business Administration, Operations Management, or related field
- Minimum 5 years of experience in service operations management with 2+ years leadership
- Proven track record of improving service quality metrics and customer satisfaction
- Strong analytical skills with experience in data-driven decision making
- Expertise in budget management, cost control, and revenue optimization
- Exceptional leadership abilities with demonstrated team development success
- Proficiency in service management software and operational tools