Deskripsi Pekerjaan
Are you a natural leader with a passion for the food and beverage industry? EMBLUJU Inc is seeking a dedicated Shift Restaurant Supervisor to join our dynamic team. In this pivotal role, you will be responsible for overseeing daily business operations during your assigned shift, ensuring that our standards of excellence are met at all times.
As the Shift Supervisor, you will act as the bridge between management and staff. You will assign tasks, monitor employee performance, and provide constructive feedback to foster a positive work environment. We pride ourselves on our customer service, and it is your responsibility to ensure that every guest has a memorable experience. If you thrive in a fast-paced setting and enjoy mentoring others, this is the perfect opportunity for you to advance your career.
Tanggung Jawab
- Oversee daily restaurant operations to ensure efficient workflow and high-quality service standards.
- Train, coach, and mentor staff members to improve skills and ensure adherence to company policies.
- Monitor inventory levels and assist in placing orders to minimize waste and shortages.
- Handle customer inquiries, complaints, and feedback with professionalism and resolve issues promptly.
- Ensure compliance with health, safety, and sanitation regulations at all times.
- Manage shift schedules, including staff breaks and rostering, to ensure adequate coverage.
- Conduct pre-shift briefings and end-of-shift reports to communicate important updates.
- Maintain a clean and organized dining and kitchen area.
Kualifikasi
- High school diploma or equivalent; hospitality or culinary management certification is a plus.
- Minimum of 1-2 years of experience in a supervisory or leadership role within the F&B industry.
- Strong leadership, communication, and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and night shifts.
- Basic math skills for cash handling and inventory management.
- Familiarity with POS systems and restaurant management software.
- Ability to work well under pressure and multitask effectively in a busy environment.