Deskripsi Pekerjaan
Are you a dedicated professional with a passion for excellence in patient care? The National Skin Centre is currently seeking a highly motivated and service-oriented Sr Patient Service Associate to join our dynamic clinic administration team in Singapore.
In this role, you will be the face of our clinic, ensuring that every patientās journey is smooth, professional, and compassionate. You will play a pivotal role in managing daily clinic operations, handling complex patient inquiries, and bridging the gap between clinical staff and the public. If you thrive in a fast-paced environment where customer service excellence is the top priority, we invite you to apply.
We are looking for an individual who can maintain composure under pressure while upholding the highest standards of administrative accuracy and patient confidentiality. This contract position offers a fantastic opportunity to contribute to a premier dermatological institution while honing your skills in healthcare administration and patient relationship management.
Tanggung Jawab
- Manage patient registration, appointment scheduling, and front-desk reception duties with a high level of efficiency.
- Provide comprehensive information to patients regarding clinical services, charges, and medical procedures.
- Handle patient feedback and resolve service-related concerns with empathy and professional tact.
- Coordinate with medical staff and doctors to ensure seamless patient flow and operational efficiency.
- Process payments, manage health insurance documentation, and perform accurate daily financial reconciliation.
- Maintain electronic medical records (EMR) while ensuring strict compliance with PDPA and patient confidentiality policies.
- Assist in the onboarding and mentorship of junior service associates to maintain high operational standards.
Kualifikasi
- Diploma or Degree in any discipline with at least 2-3 years of experience in patient service or clinic administration.
- Strong verbal and written communication skills in English; proficiency in local languages is a plus for patient interaction.
- Demonstrated ability to handle high-volume walk-in patients and telephone inquiries.
- Proficiency in Microsoft Office suite and experience with clinic management software/EMR systems.
- Strong problem-solving skills and the ability to work effectively in a team-based medical environment.
- Ability to commit to a contract role with a flexible mindset toward operational demands.
- High integrity, a polished professional appearance, and a genuine passion for healthcare service.