Deskripsi Pekerjaan
Are you passionate about education and committed to student success? PT Poly Education Indonesia is seeking a dynamic Student Retention Coordinator to join our team in Jakarta Selatan. In this role, you will act as a bridge between our English language courses and our student families, ensuring that every learner achieves their educational milestones and continues their journey with us.
As a Retention Coordinator, you will focus on building meaningful relationships, facilitating clear communication with parents, and implementing strategic renewal activities. You will play a pivotal role in maintaining our high standards of service and student satisfaction by identifying challenges early and providing proactive solutions to ensure long-term engagement.
Tanggung Jawab
- Manage and monitor student attendance and progress to proactively identify at-risk students.
- Conduct regular consultations and check-ins with parents to discuss student development and course benefits.
- Execute retention strategies and renewal campaigns to ensure consistent enrollment growth.
- Address parent inquiries and concerns with a professional, solution-oriented approach.
- Analyze retention data to provide insights and reporting to the management team.
- Organize and facilitate parent-teacher meetings or workshops to enhance community engagement.
- Collaborate with the academic team to ensure course delivery meets student needs and expectations.
Kualifikasi
- Bachelor’s Degree in Education, Communications, Public Relations, or a related field.
- Minimum 1-2 years of experience in customer service, sales, or education administration.
- Excellent communication skills in both English and Indonesian.
- Strong interpersonal skills with a proven ability to build rapport with parents and stakeholders.
- Proficient in MS Office and database management tools for tracking student data.
- Detail-oriented with strong organizational and time-management capabilities.
- A passion for language education and a commitment to helping students succeed.