Deskripsi Pekerjaan
Join Nailed Bali's dynamic team as a Support Admin (Online Booking) and become the backbone of our client experience! In this vital role, you'll manage our digital booking ecosystem, ensuring seamless customer interactions from inquiry to confirmation. We're seeking a passionate professional who thrives in fast-paced environments and excels at turning inquiries into loyal clients. Enjoy competitive compensation, a positive workplace culture, and opportunities for professional growth in Bali's premier beauty destination. If you're detail-oriented, tech-savvy, and committed to exceptional service, we want you on our team!
Tanggung Jawab
- Manage and respond to online booking inquiries across digital platforms
- Coordinate client appointments with internal beauty specialists
- Maintain accurate booking records and customer databases
- Resolve booking conflicts and provide alternative scheduling solutions
- Collaborate with marketing team to promote booking services
- Monitor booking system performance and report technical issues
- Train new team members on booking procedures
Kualifikasi
- 1+ years experience in customer service or administrative support
- Proficiency with online booking systems and CRM software
- Excellent verbal and written communication skills
- Strong organizational abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with conflict resolution skills
- Proficiency in English and Bahasa Indonesia