Deskripsi Pekerjaan
Join Ruangguru as a Teacher Operations Officer (G1) and drive impactful change in our educational ecosystem. This role focuses on optimizing service delivery through deep-dive analysis of 'Klinik PR' utilization rates, identifying teacher engagement patterns, and implementing data-driven improvements to enhance operational efficiency. You'll collaborate with cross-functional teams to transform insights into actionable strategies, ensuring our educational services meet the evolving needs of educators and students. Your analytical expertise will directly shape service enhancements, while your operational acumen will streamline processes to support teacher success in Indonesia's dynamic education landscape.
Tanggung Jawab
- Conduct comprehensive analysis of 'Klinik PR' service utilization metrics and teacher engagement trends
- Develop actionable recommendations to optimize service delivery and operational workflows
- Collaborate with curriculum and support teams to align operational strategies with educational objectives
- Monitor key performance indicators (KPIs) and prepare regular operational reports
- Identify bottlenecks in service implementation and propose process improvements
- Support the development of teacher training materials for service utilization
- Ensure compliance with quality standards and operational protocols
Kualifikasi
- Bachelor's degree in Education Management, Business Administration, or related field
- Minimum 2 years experience in operations analysis or educational service coordination
- Proficiency in data analysis tools (Excel, SQL, or BI platforms)
- Strong understanding of educational service delivery models
- Excellent analytical and problem-solving skills with attention to detail
- Experience in cross-functional collaboration and project coordination
- Ability to translate complex data into actionable insights