Deskripsi Pekerjaan
Global Fintech is looking for a dynamic and results-driven Team Leader for Debt Collection (Overdue Handling) to join our expanding remote operations team. In this role, you will lead a dedicated group of collection specialists to manage overdue accounts while maintaining the highest standards of professional conduct and compliance. If you have a passion for financial recovery, possess strong leadership skills, and thrive in a flexible, high-performance environment, we want to hear from you.
We offer a unique opportunity to work remotely, providing the flexibility you need while earning a competitive salary supplemented by attractive performance-based incentives. You will be responsible for coaching your team, optimizing collection strategies, and ensuring that our recovery targets are met consistently.
Tanggung Jawab
- Lead, mentor, and motivate a team of debt collection specialists to achieve monthly recovery targets.
- Monitor daily performance metrics and provide actionable feedback to improve collection efficiency.
- Implement and refine collection strategies for accounts in various stages of delinquency.
- Ensure all team communications and collection activities strictly adhere to company policies and industry regulations.
- Handle escalated complex disputes or difficult overdue accounts with professional negotiation techniques.
- Conduct regular team briefings and training sessions on best practices in debt recovery and communication.
- Prepare accurate reporting on team performance, recovery rates, and operational bottlenecks for management.
Kualifikasi
- Minimum of 2 years of experience in debt collection or recovery, preferably within the fintech or banking sector.
- Proven track record in a leadership or team lead capacity.
- Strong negotiation, conflict resolution, and persuasion skills.
- Excellent communication skills in Bahasa Indonesia and professional proficiency in English.
- High level of integrity, professional maturity, and ability to handle high-pressure situations.
- Proficiency in CRM tools, collection software, and Microsoft Office (Excel).
- Ability to work independently in a remote/online work environment with high self-discipline.