Deskripsi Pekerjaan
Fresh Prints is a rapidly growing leader in the custom merchandise and branding industry, empowering e-commerce merchants worldwide with cutting-edge testing and personalization technology that directly drives revenue and enhances the customer experience.
We are seeking a dedicated and technically savvy Technical E-commerce Support Specialist to join our dynamic team in the Philippines. In this critical, customer-facing role, you will act as the primary technical point of contact for our e-commerce clients, helping them navigate, implement, and troubleshoot our sophisticated testing platform.
Your deep understanding of e-commerce ecosystems (including Shopify, Magento, and WooCommerce) combined with your strong technical aptitude (HTML, CSS, JavaScript) will enable you to quickly diagnose issues, translate complex technical concepts into clear solutions, and drive client success. On a typical day, you'll juggle troubleshooting tickets, conduct code reviews for client customizations, and provide proactive adviceāall while collaborating with our Product and Engineering teams to ensure client feedback drives continuous improvement.
Why join Fresh Prints?
- Work with a diverse, global team that values innovation and collaboration.
- Enjoy the flexibility of 100% remote work based anywhere in the Philippines.
- Excellent opportunities for professional growth and career advancement in a fast-growing company.
- Competitive compensation and benefits package.
If you are passionate about technology, customer support, and e-commerce, this is the perfect role to elevate your career. Apply today and help shape the future of e-commerce personalization!
Tanggung Jawab
- Serve as the primary technical point of contact for e-commerce clients using our testing platform.
- Diagnose, troubleshoot, and resolve client issues related to integrations, custom code, and platform functionality.
- Manage support tickets in Zendesk, ensuring SLAs are met and documentation is thorough.
- Collaborate with the Engineering team to identify, escalate, and resolve product bugs.
- Create and maintain a comprehensive knowledge base of troubleshooting guides and FAQs.
- Conduct training sessions and webinars for clients to help them maximize the value of the platform.
- Identify trends in support requests and provide actionable feedback to the Product team.
Kualifikasi
- 1-3 years of experience in technical support, customer success, or a similar role in the e-commerce industry.
- Proficiency in HTML, CSS, and basic JavaScript debugging.
- Hands-on experience with e-commerce platforms (Shopify, Magento, WooCommerce, BigCommerce).
- Experience with support tools like Zendesk, Help Scout, or Intercom.
- Excellent verbal and written communication skills in English.
- Strong analytical and problem-solving abilities.
- Self-starter with the ability to manage time effectively in a remote work environment.