Deskripsi Pekerjaan
Are you passionate about home appliances and delivering world-class customer service? Transcosmos is urgently hiring a Technical Support Representative (TSR) for our International Home Appliances Account. This exciting opportunity comes with a massive ₱12,000 SIGNING BONUS!
As a TSR, you will be the first point of contact for customers from around the globe. You will provide expert assistance with product inquiries, technical troubleshooting, and service coordination. Whether it is helping a customer understand the features of a new smart refrigerator, diagnosing a washing machine error, or processing a warranty claim, your role is crucial in ensuring our clients have a seamless experience with their premium home appliances.
At Transcosmos, we invest in our people. We offer a dynamic work environment, comprehensive paid training, and ample opportunities for career advancement. Join our team in BGC, Taguig, and take your customer service career to the next level while earning a generous compensation package that includes a competitive monthly salary of ₱23,000 to ₱24,500, plus shift differentials, HMO benefits, and performance incentives. Your contribution is valued from day one—apply today and transform your career!
Tanggung Jawab
- Handle inbound calls and emails from customers regarding home appliances, providing accurate product information and effective solutions.
- Perform remote troubleshooting and guide customers through step-by-step corrective measures for technical issues.
- Process warranty claims, service requests, and replacement orders according to company standards.
- Coordinate with field service technicians to schedule repair and maintenance appointments.
- Document all customer interactions thoroughly in the designated Customer Relationship Management (CRM) system.
- Escalate complex technical or account-specific concerns to higher support tiers or relevant departments.
- Strive to meet and exceed key performance indicators, including Customer Satisfaction (CSAT), First Call Resolution (FCR), and Average Handling Time (AHT).
Kualifikasi
- At least 6 months to 1 year of experience in a BPO or call center environment is required; technical support experience is highly desired.
- Strong verbal and written English communication skills are essential for interacting with an international customer base.
- Experience with home appliances (refrigerators, washing machines, ovens, etc.) is an advantage but not required—comprehensive training is provided.
- Willing to work onsite in BGC, Taguig City.
- Open to shifting schedules, including nights, weekends, and holidays.
- Basic computer literacy and the ability to multitask between systems.
- Must be a high school graduate (old curriculum) or Senior High School graduate; college graduates are encouraged to apply.
- Must be amenable to start within 30 days of job offer.