Deskripsi Pekerjaan
Join Yamaha Motor's dynamic team as a Technical Warranty Staff and play a pivotal role in ensuring customer satisfaction through expert technical support. In this position, you'll leverage advanced data visualization tools to analyze warranty claims, identify trends, and provide actionable insights to enhance our service quality. Your expertise in Power BI, Tableau, Google Data Studio, and Python will be instrumental in transforming complex technical data into clear, actionable reports for internal stakeholders. Beyond technical prowess, exceptional communication skills are essential as you'll collaborate with customers, technicians, and cross-functional teams to resolve warranty inquiries efficiently. Yamaha Motor offers a collaborative environment where you can contribute to continuous improvement initiatives while developing your professional skills in a globally recognized brand.
Tanggung Jawab
- Analyze warranty claims and technical data using visualization tools (Power BI, Tableau, Google Data Studio)
- Develop comprehensive reports and dashboards to track warranty performance metrics
- Communicate technical information clearly to both technical and non-technical stakeholders
- Collaborate with service teams to resolve complex warranty issues
- Identify trends in warranty data to recommend process improvements
- Manage warranty documentation and ensure compliance with company policies
- Provide training to team members on data analysis best practices
Kualifikasi
- Proficiency in data visualization tools (Power BI, Tableau, Google Data Studio)
- Experience with Python for data analysis and automation
- Strong verbal and written communication skills
- Ability to translate technical concepts into actionable insights
- Problem-solving mindset with attention to detail
- Experience in warranty management or technical support preferred
- Ability to work independently and collaboratively in a team environment
- Relevant degree in Engineering, IT, or Data Science