Deskripsi Pekerjaan
Join HCLTech's dynamic customer service team in Taguig and become a vital part of our commitment to excellence! We're urgently seeking passionate individuals to deliver premier customer experiences through clear communication, product expertise, and empathetic problem-solving. As a CSR, you'll be the voice of our brand, handling diverse inquiries with professionalism and resolving complaints to ensure customer satisfaction. Enjoy comprehensive benefits including HMO coverage starting on your first day, competitive compensation, and a supportive work environment. This full-time role in Metro Manila offers growth opportunities within a global IT leader. If you thrive in fast-paced settings and value making a tangible difference in customers' daily lives, apply now to start your rewarding journey with HCLTech!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels with exceptional professionalism
- Explain product features, services, and policies clearly to ensure customer understanding
- Resolve complaints and escalate complex issues efficiently to maintain service standards
- Document all customer interactions and transactions accurately in CRM systems
- Collaborate with cross-functional teams to address technical and service-related concerns
- Meet performance metrics including call handling time and customer satisfaction scores
- Continuously update product knowledge to provide accurate information
Kualifikasi
- High school diploma or equivalent; college graduates are strongly preferred
- Minimum 6 months customer service experience in a BPO or call center environment
- Excellent command of both written and spoken English with neutral accent
- Strong problem-solving abilities and active listening skills
- Ability to work rotating shifts and handle high-pressure situations
- Basic computer literacy and proficiency with CRM software
- Willingness to undergo background checks and pre-employment assessments