Deskripsi Pekerjaan
Are you ready to shape the future of e-commerce logistics? TikTok Shop is seeking a highly analytical and process-driven Vendor Governance & Policy Specialist to join our GTL (Global Transportation & Logistics) team in Jakarta. In this critical role, you will be the architect of vendor performance excellence, ensuring our linehaul operations operate with unparalleled efficiency and quality.
You will be responsible for defining the governance frameworks that hold our logistics partners accountable, driving capacity fulfillment, and mitigating operational risks. As TikTok Shop continues to scale rapidly, your ability to bridge the gap between policy formulation and on-ground execution will be vital to maintaining our service standards and ensuring a seamless experience for millions of users.
We are looking for a proactive problem-solver who thrives in high-growth environments, possesses a deep understanding of logistics vendor management, and has the communication skills to influence stakeholders at all levels. If you are passionate about operations excellence and data-driven decision-making, we invite you to apply.
Tanggung Jawab
- Develop and implement robust governance frameworks to monitor and evaluate logistics vendor performance.
- Drive vendor capacity fulfillment by identifying bottlenecks and implementing corrective action plans.
- Conduct regular service quality audits to ensure compliance with company policies and SLAs.
- Collaborate with cross-functional teams to streamline vendor onboarding, evaluation, and offboarding processes.
- Analyze operational data to identify trends, risks, and opportunities for process optimization in linehaul operations.
- Lead periodic business reviews with key logistics partners to foster transparency and performance improvement.
- Ensure all logistics activities adhere to local regulations and internal corporate compliance standards.
- Develop and refine SOPs to enhance vendor reliability and operational resilience.
Kualifikasi
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum 3-5 years of experience in vendor management, logistics operations, or governance within an e-commerce or logistics company.
- Strong analytical skills with the ability to interpret complex logistics data and draw actionable insights.
- Excellent communication and negotiation skills, with the ability to influence diverse stakeholders.
- Proficiency in G-Suite or Microsoft Office, particularly Excel for data modeling and reporting.
- Deep understanding of Indonesian logistics and transportation industry dynamics.
- Proven ability to manage multiple projects and meet tight deadlines in a fast-paced environment.
- Professional proficiency in both Indonesian and English.