Deskripsi Pekerjaan
Are you an organized professional with a passion for excellence in after-sales service? OMOWAY is looking for a detail-oriented Warranty & Spare Parts Administrator to join our team in Tangerang. In this role, you will be the backbone of our service department, ensuring that our customers receive timely support and that our inventory operations run with precision.
As the Warranty & Spare Parts Administrator, you will play a pivotal role in maintaining high customer satisfaction levels by managing the end-to-end warranty claim process and optimizing spare parts stock levels. You will collaborate closely with technicians, logistics teams, and external suppliers to ensure seamless operations. If you thrive in a fast-paced manufacturing and logistics environment and possess strong administrative skills, we invite you to grow your career with us at OMOWAY.
Tanggung Jawab
- Oversee the end-to-end processing of warranty claims, ensuring all documentation is accurate and compliant with company policy.
- Manage spare parts inventory, including tracking, stock replenishment, and periodic cycle counts.
- Coordinate with the service team to ensure the timely availability of components for repairs and maintenance.
- Process supplier returns and facilitate communication regarding defective parts.
- Maintain an organized database of warranty records, repair histories, and inventory transactions.
- Prepare regular reports on warranty performance, inventory costs, and stock availability for management.
- Implement effective stock control procedures to minimize shrinkage and optimize storage efficiency.
Kualifikasi
- Diploma or Bachelor’s degree in Business Administration, Logistics, Engineering, or a related field.
- Minimum 1-2 years of experience in administration, inventory control, or after-sales service roles.
- Proficient in using Microsoft Office Suite, specifically Excel for data management and reporting.
- Strong analytical skills with a high level of attention to detail.
- Ability to communicate effectively in both written and spoken Indonesian.
- Excellent organizational skills and the ability to multitask in a dynamic environment.
- Previous experience with ERP or inventory management software is a significant advantage.