Deskripsi Pekerjaan
Join Recruit Express as a dynamic Account Manager specializing in CRM and Loyalty Marketing Solutions in Singapore's Central Region. This pivotal role combines strategic marketing expertise with client relationship management to drive customer retention and growth. You'll leverage data-driven insights to design innovative loyalty programs, manage end-to-end campaign execution, and optimize customer journeys. The position requires a blend of analytical prowess and creative problem-solving to transform raw data into actionable marketing strategies. Collaborate closely with cross-functional teams while maintaining executive-level client communication. Ideal candidates thrive in fast-paced environments where they can demonstrate measurable impact on customer lifetime value and brand loyalty.
Tanggung Jawab
- Develop and implement comprehensive CRM strategies to enhance customer engagement and retention
- Manage end-to-end execution of loyalty marketing campaigns with measurable KPIs
- Analyze customer data and market trends to identify growth opportunities
- Collaborate with project management teams to deliver campaigns on time and within budget
- Present campaign performance reports and strategic recommendations to stakeholders
- Build and maintain strong relationships with key accounts across diverse industries
- Stay updated on industry best practices in CRM automation and loyalty program design
Kualifikasi
- Bachelor's degree in Marketing, Business, or related field (or equivalent experience)
- 3+ years of experience in account management or CRM marketing roles
- Proven expertise in quantitative and qualitative data analysis techniques
- Proficiency in CRM platforms (Salesforce, HubSpot) and marketing automation tools
- Strong project management skills with ability to handle multiple concurrent campaigns
- Exceptional communication and presentation skills for client-facing interactions
- Results-driven mindset with demonstrated success in loyalty program implementation