Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for delivering exceptional customer experiences? Associe.co.id is looking for a dynamic Admin & Customer Service Specialist to join our growing team. In this pivotal role, you will be the bridge between our customers and our operations, ensuring every order is processed efficiently and every inquiry is resolved with care.
As a key member of our support team, you will manage the full cycle of customer orders, coordinate closely with logistics partners to guarantee timely deliveries, and maintain up-to-date records of stock levels and promotional activities. Your efforts will directly support our sales campaigns and daily operational excellence. If you thrive in a fast-paced environment and love helping others succeed, we want to hear from you.
Tanggung Jawab
- Manage and process customer orders and inquiries professionally via email and phone.
- Coordinate with shipping and logistics providers to ensure accurate and timely delivery.
- Maintain accurate inventory records and update stock levels regularly.
- Assist in the planning and execution of marketing campaigns and sales promotions.
- Provide administrative support to the sales team, including data entry and report generation.
- Handle customer complaints and feedback to ensure high satisfaction rates.
Kualifikasi
- Minimum of 1-2 years of experience in customer service, admin support, or a related field.
- Excellent verbal and written communication skills in English and Indonesian.
- Proficient in using Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong organizational skills and the ability to multitask in a fast-paced setting.
- Attention to detail with a focus on data accuracy.
- Ability to work independently and as part of a collaborative team.