Deskripsi Pekerjaan
Join our dynamic team as an Online Admin and become the backbone of our e-commerce operations! This role offers an exciting opportunity to directly impact customer satisfaction and sales efficiency in a fast-paced digital environment. You'll be the first point of contact for customers, ensuring seamless transaction experiences from inquiry to delivery. Perfect for detail-oriented individuals looking to develop valuable customer service and operational management skills. We provide comprehensive training to help you master our systems and processes, offering a stepping stone toward long-term career growth in retail and digital commerce.
Tanggung Jawab
- Respond promptly to customer inquiries via chat platforms
- Process and print shipping receipts for all orders
- Prepare and pack customer orders accurately
- Update order status in inventory management systems
- Coordinate with shipping partners for timely deliveries
- Maintain customer purchase records and transaction data
- Collaborate with sales team to resolve order-related issues
Kualifikasi
- High school diploma or equivalent qualification
- Basic computer literacy with internet navigation skills
- Strong written communication in Indonesian
- Ability to work independently with minimal supervision
- Attention to detail and accuracy in order processing
- Customer service mindset with problem-solving abilities
- Willingness to work flexible hours including weekends