Deskripsi Pekerjaan
Join the dynamic Search Operations team at TikTok and play a pivotal role in enhancing the user experience for millions of users worldwide. We are seeking a detail-oriented Ads Search Operations Quality Assurance Specialist to ensure our search products are accurate, relevant, and engaging. Your contributions will directly impact the Daily Active Users (DAU) of our platform and drive the growth of our advertising ecosystem.
In this role, you will be responsible for monitoring search performance, validating ad results, and identifying trends that affect user satisfaction. You will work closely with cross-functional teams, including product and engineering, to refine algorithms and resolve quality issues. This is a unique opportunity to work at the forefront of the tech industry in Malaysia, contributing to a product that connects creativity with commerce.
Tanggung Jawab
- Monitor and analyze search performance metrics to ensure high-quality user interactions.
- Conduct rigorous Quality Assurance (QA) testing on ad search results to ensure accuracy and relevance.
- Identify, document, and communicate search bugs or inconsistencies to the engineering team.
- Collaborate with cross-functional teams to improve search algorithms and user experience (UX).
- Generate regular reports on search quality trends and operational efficiency.
- Participate in user testing sessions to gather feedback on search functionality.
Kualifikasi
- Fluency in English (written and verbal).
- Strong attention to detail with a critical eye for spotting errors in data or content.
- Experience in Quality Assurance, Operations, or Search Engine Optimization is a plus.
- Basic understanding of digital advertising and search principles.
- Proficiency in using analytical tools and spreadsheets.
- Excellent communication and teamwork skills.