Deskripsi Pekerjaan
Drive the future of the automotive industry by leading our aftersales operations and mastering the shift toward electric vehicle excellence. As an Aftersales Manager at Kaiyi Auto, you will spearhead customer satisfaction initiatives, optimize service workflows, and drive innovation in our service departments. Join a forward-thinking company committed to revolutionizing mobility solutions while delivering exceptional post-purchase experiences. This role offers the opportunity to shape service standards, mentor high-performing teams, and implement cutting-edge EV maintenance protocols in a dynamic automotive environment.
Tanggung Jawab
- Oversee daily aftersales operations including service, parts, and warranty departments
- Develop and execute strategies to enhance customer satisfaction and retention
- Lead, train, and manage a team of technicians and service advisors
- Analyze KPIs to identify improvement opportunities in service efficiency and revenue
- Coordinate with EV technical teams to ensure service protocols align with new technologies
- Manage parts inventory and supply chain logistics
- Resolve complex customer complaints and escalate critical issues
Kualifikasi
- Bachelor's degree in Automotive Engineering, Business Administration, or related field
- Minimum 5 years of experience in automotive aftersales management
- Proven track record in team leadership and performance optimization
- Strong knowledge of electric vehicle systems and diagnostics
- Proficiency in automotive CRM and service management software
- Excellent communication and stakeholder management skills
- Ability to analyze service data and implement process improvements