Deskripsi Pekerjaan
Are you a digital-savvy communicator with a passion for building lasting customer relationships? Private Advertiser is currently seeking a dedicated and enthusiastic Agent Retention - Staff to join our dynamic team in Kebayoran Lama, Jakarta Raya. In this full-time role, you will be the driving force behind our customer retention efforts, ensuring that our clients receive top-tier support and compelling reasons to continue their journey with our brand.
In today's highly competitive market, retaining a customer is just as important as acquiring a new one. We are looking for individuals who possess a modern, digital mindset and understand the nuances of online engagement. If you have a strong, positive online presence and know how to leverage social platforms to connect with people, we want you to bring those skills into our professional environment.
You will be tasked with engaging our existing customer base, identifying their needs, addressing their concerns, and providing tailored solutions that enhance their overall experience. This is an excellent opportunity to grow your career in customer experience and relationship management within a supportive and forward-thinking company. Join us and play a pivotal role in shaping customer loyalty and driving our long-term business success.
Tanggung Jawab
- Proactively contact existing customers via phone, email, and digital channels to build and maintain positive relationships.
- Identify at-risk customers and execute effective retention strategies to prevent churn.
- Address and resolve customer complaints, inquiries, and issues with empathy and efficiency.
- Maintain accurate, detailed, and up-to-date records of customer interactions in the CRM system.
- Meet or exceed monthly retention targets, KPIs, and quality assurance standards.
- Collaborate with the marketing and product teams to share customer feedback and insights.
- Utilize your digital savvy to understand customer behavior across social media and online platforms.
- Educate customers on new features, promotions, and the overall value of our services.
Kualifikasi
- Minimum of a High School Diploma or equivalent; a Diploma or Bachelor's degree is highly preferred.
- Proven experience in customer service, call center operations, or customer retention.
- Strong online presence with a positive digital footprint across multiple social media accounts.
- Digital savvy with a deep understanding of modern communication tools and social media trends.
- Excellent verbal and written communication skills, coupled with active listening abilities.
- Strong negotiation, persuasion, and problem-solving skills.
- Ability to thrive in a fast-paced, target-driven environment.
- Familiarity with CRM software and standard office applications.