Deskripsi Pekerjaan
Jakarta Kyoai Medical Center is currently seeking a highly professional and welcoming Staff Front Office to join our dynamic team. As a key member of our administrative staff, you will serve as the first point of contact for patients, visitors, and stakeholders. We are looking for an individual who possesses excellent communication skills, a friendly demeanor, and a strong commitment to providing exceptional customer service in a healthcare environment.
In this role, you will be responsible for managing the front desk operations, ensuring a smooth and organized workflow for our medical facility. You will assist in appointment scheduling, patient check-ins, and handling incoming inquiries with efficiency and empathy. We value professionalism and attention to detail, as your role is crucial in maintaining a positive first impression of our medical center.
Join us in our mission to deliver high-quality healthcare services. If you are a proactive individual looking to grow your career in a reputable medical institution, we encourage you to apply today.
Tanggung Jawab
- Receiving and directing visitors, patients, and staff with warmth and professionalism.
- Managing the front desk operations, including answering phone calls and transferring lines promptly.
- Scheduling and confirming medical appointments using the hospital management system.
- Maintaining a clean, organized, and welcoming reception area.
- Assisting patients with registration forms and providing general information about the center.
- Handling incoming mail and distributing correspondence to appropriate departments.
- Resolving customer complaints or inquiries in a timely and satisfactory manner.
Kualifikasi
- Minimum of a High School Diploma or equivalent qualification.
- Previous experience in a front office, reception, or customer service role is preferred.
- Strong verbal communication skills in English (Bahasa Indonesia is a plus).
- Proficiency in using computer applications, specifically Microsoft Office Suite.
- Ability to multitask and remain calm under pressure during peak hours.
- Professional appearance and a friendly, approachable personality.
- Understanding of basic medical terminology is an advantage.