Deskripsi Pekerjaan
Are you passionate about solving complex technical puzzles and keeping missionâcritical business systems running smoothly? At Accenture, we are looking for a proactive Application Support Engineer to become part of our dynamic service team in Santa Ana, Metro Manila.
As a software detective, you will be responsible for identifying, diagnosing, and resolving issues across multiple components of our clientsâ business applications. Your work will involve monitoring system health, performing rootâcause analysis, and implementing timely fixes to ensure uninterrupted service delivery. You will collaborate closely with development, infrastructure, and operations teams to drive continuous improvement and uphold service level agreements (SLAs).
This role offers the chance to work with cuttingâedge technologies, engage in knowledgeâsharing, and contribute to the stability of highâimpact systems that power businesses across various industries. If you thrive in a fastâpaced environment and enjoy turning challenges into opportunities, this is the perfect fit for you.
Tanggung Jawab
- Provide 24/7 support for critical business applications, ensuring high availability and performance.
- Diagnose and resolve incidents across software components, from frontâend interfaces to backâend services.
- Perform rootâcause analysis and implement permanent fixes to prevent recurrence.
- Collaborate with development and infrastructure teams to streamline change and release processes.
- Maintain and update support documentation, knowledge base articles, and runbooks.
- Monitor system metrics and proactively identify potential issues before they impact users.
- Participate in change management, incident review, and continuous improvement initiatives.
- Ensure compliance with SLAs and deliver highâquality service to internal and external stakeholders.
Kualifikasi
- Bachelorâs degree in Computer Science, Information Technology, or a related field.
- Proven experience in application support, software engineering, or systems administration.
- Strong knowledge of Windows and Linux operating systems.
- Familiarity with SQL and relational database management (e.g., SQL Server, Oracle, MySQL).
- Excellent problemâsolving, analytical, and troubleshooting abilities.
- Good communication and teamwork skills, with the ability to explain technical concepts to nonâtechnical audiences.
- Experience with ticketing and monitoring tools such as Jira, ServiceNow, Nagios, or similar.
- Understanding of ITIL framework and incident management best practices is a plus.