Deskripsi Pekerjaan
Are you an experienced IT professional looking to accelerate your career in a dynamic environment? We are seeking a highly motivated Application Support Specialist to join our growing team in Jakarta Raya. In this pivotal role, you will act as the bridge between our technical teams and end-users, ensuring our business-critical applications operate seamlessly.
As an Application Support Specialist, you will be responsible for diagnosing and resolving technical issues, improving user experience, and maintaining system stability. We value proactive problem-solving and a customer-first mindset. If you are ready to take your technical expertise to the next level and work with cutting-edge technology, we want to hear from you.
Tanggung Jawab
- Provide first-level technical support and troubleshooting for application-related issues via phone, email, and ticketing systems.
- Analyze, diagnose, and resolve complex software errors and bugs in a timely manner.
- Collaborate with development teams to escalate issues and provide feedback for future product improvements.
- Monitor system performance and application health to ensure 99.9% uptime and stability.
- Document technical procedures, FAQs, and knowledge base articles to empower end-users.
- Conduct user training sessions to improve software adoption and understanding.
- Manage and prioritize incoming support tickets efficiently within SLA guidelines.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 2-3 years of experience in Application Support, Helpdesk, or IT Service Management.
- Strong understanding of software development lifecycles (SDLC) and ITIL best practices.
- Proficiency in SQL and experience with database querying is a strong plus.
- Excellent communication skills, both verbal and written, in English and Indonesian.
- Strong analytical and problem-solving skills with a detail-oriented approach.
- Familiarity with ticketing tools such as JIRA, Zendesk, or ServiceNow.