Deskripsi Pekerjaan
The Agency for Integrated Care (AIC) is the national care integrator for Singapore. We enable the delivery of integrated, patient-centric care by coordinating across healthcare sectors. As an Assistant Manager / Senior Executive, Primary Care (Account Manager), you will play a strategic role in building a strong primary care ecosystem.
Why Join Us?
You will be part of a forward-thinking organization that is at the heart of Singapore's healthcare transformation. This is not just an account management role; it is your opportunity to impact public health directly. You will build sustainable partnerships with General Practitioners (GPs), ensuring they are empowered to deliver comprehensive care through national schemes like Healthier SG and CHAS.
Your Role:
As the primary liaison, you will manage a portfolio of GP clinics. Your responsibilities range from onboarding new partners to providing ongoing account management support. You will organize training sessions to keep partners updated on clinical protocols and administrative guidelines. You are the voice of the partner within AIC, advocating for their needs and collaborating with internal stakeholders to enhance service delivery.
What We Are Looking For:
We are looking for a dynamic individual with a proven track record in building relationships and solving complex problems. A background in healthcare, account management, or public service is highly valued. You must be organized, empathetic, and possess excellent communication skills to manage the diverse needs of our primary care partners. If you are passionate about making a difference in the community and have the drive to manage complex stakeholder relationships, AIC is the place for you.
Tanggung Jawab
- Manage a portfolio of GP clinics and primary care providers, serving as their primary point of contact.
- Drive the adoption of national health programmes (e.g., Healthier SG, CHAS), providing guidance and support to enrolled providers.
- Conduct regular onsite visits to build rapport, assess needs, and ensure compliance with programme requirements.
- Organize and facilitate training sessions, workshops, and engagement forums for medical professionals.
- Analyse partner data and feedback to identify trends, gaps, and opportunities for programme enhancement.
- Collaborate with cross-functional teams to resolve partner issues and streamline operational workflows.
- Support the development of communication materials and resources for primary care partners.
- Track and report on KPIs related to partner engagement and scheme performance.
Kualifikasi
- Bachelor's degree in any discipline (Healthcare, Life Sciences, Business, or Public Administration preferred).
- Minimum 3 years of experience in account management, stakeholder engagement, or business development.
- Experience in the healthcare sector, public service, or a regulatory environment is a significant advantage.
- Excellent communication and interpersonal skills, with the ability to engage and influence senior stakeholders (e.g., doctors, clinic managers).
- Strong project management capabilities and meticulous attention to detail.
- Proficient in MS Office applications (Word, Excel, PowerPoint) and comfortable with data analysis.
- Self-motivated, adaptable, and able to thrive in a fast-paced, ever-evolving landscape.
- Bilingual in English and Mandarin (or a local dialect) to effectively engage with the community.