Deskripsi Pekerjaan
Join Motoren Group Sdn Bhd, where your career isn't just a job—it's a journey of growth and achievement. We're seeking a passionate Automotive Service Advisor to become the bridge between our technical experts and valued customers. In this pivotal role, you'll drive customer satisfaction by translating vehicle needs into clear service solutions while building lasting relationships. Our dynamic environment rewards initiative and offers clear pathways for professional advancement in the automotive sector.
As an ambassador of our brand, you'll handle service inquiries, explain repair procedures, and ensure seamless communication between clients and technicians. We provide comprehensive training and a supportive culture where your automotive passion meets performance. If you thrive in customer-centric roles and seek a career with purpose, Motoren Group offers the perfect platform to excel and grow.
Tanggung Jawab
- Greet customers and determine vehicle service requirements through active listening
- Prepare detailed service orders and estimates using automotive diagnostic knowledge
- Coordinate with technicians to ensure timely and quality service delivery
- Handle customer inquiries, resolve complaints, and maintain service satisfaction
- Upsell additional services and products to enhance customer experience
- Maintain accurate service records and documentation
- Collaborate with parts department for efficient inventory management
Kualifikasi
- High school diploma or equivalent; technical certification preferred
- Minimum 2 years in automotive service or customer-facing role
- Strong communication and interpersonal skills
- Basic knowledge of automotive systems and repair procedures
- Proficiency in automotive service management software
- Ability to multitask in fast-paced environment
- Valid Malaysian driver's license