Deskripsi Pekerjaan
We are seeking a high-caliber AVP - Account Director to join our dynamic team in Kebayoran Lama. In this pivotal leadership role, you will act as the primary strategic bridge between our organization and our key accounts. You will be responsible for driving account growth, ensuring service excellence, and fostering long-term partnerships that align with our business objectives.
The successful candidate will possess a deep understanding of market trends and the ability to translate client feedback into actionable insights for our Marketing, Product Development, and Technical teams. If you are a results-driven professional with a proven track record in strategic account management and cross-functional leadership, we invite you to take the next step in your career with us.
Tanggung Jawab
- Develop and execute comprehensive account management strategies to ensure long-term client retention and revenue growth.
- Serve as the primary point of contact for key accounts, ensuring consistent communication and high levels of client satisfaction.
- Analyze account performance metrics and industry trends to proactively identify opportunities for service improvements.
- Collaborate closely with Marketing and Product Development teams to provide feedback based on client needs and emerging market shifts.
- Lead strategic business reviews with stakeholders to align service delivery with client business goals.
- Manage end-to-end account maintenance, ensuring all technical and operational deliverables are met on time.
- Mentor junior account management staff to foster a culture of excellence and professional development.
- Monitor competitive landscapes to provide strategic intelligence to the Executive leadership team.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field; MBA is a plus.
- Minimum of 8-10 years of experience in account management, with at least 3-5 years in a leadership or AVP-level position.
- Strong background in managing enterprise-level accounts within the Indonesian market.
- Demonstrated ability to influence cross-functional teams including Product, Tech, and Marketing departments.
- Exceptional negotiation, presentation, and interpersonal communication skills.
- Proficiency in CRM software and advanced data analysis tools to track account health and KPIs.
- Deep understanding of market trends in Jakarta and the wider Indonesian business ecosystem.
- Fluency in both English and Bahasa Indonesia is required.