Deskripsi Pekerjaan
Join our dynamic team as the AVP Head of Department for Marketing & Communications, where you'll drive transformative customer productivity initiatives. This senior leadership role requires you to evaluate, design, and implement innovative programs that optimize service utilization and enhance customer engagement. You'll spearhead strategic collaboration between Enterprise Sales Solution teams and Marketing departments to ensure cohesive execution of customer-centric initiatives. The ideal candidate will leverage data-driven insights to identify improvement opportunities, develop targeted interventions, and measure program effectiveness. This position offers the opportunity to shape our customer experience strategy while mentoring high-performing teams and fostering a culture of continuous improvement in Jakarta's competitive market.
Tanggung Jawab
- Evaluate and design innovative programs to enhance customer productivity and service utilization
- Coordinate strategic initiatives between Enterprise Sales Solution and Marketing teams
- Analyze customer behavior data to identify service optimization opportunities
- Develop and implement customer engagement strategies aligned with business goals
- Lead cross-functional projects to improve service adoption rates
- Monitor KPIs and report on program performance to stakeholders
- Mentor department teams to foster innovation and operational excellence
Kualifikasi
- Bachelor's degree in Marketing, Business Administration, or related field; Master's preferred
- 7+ years of experience in marketing/communications with 3+ years in leadership
- Proven track record in developing customer productivity programs
- Strong analytical skills with experience in data-driven decision making
- Expertise in cross-functional team coordination and stakeholder management
- Proficiency in CRM platforms and productivity analytics tools
- Exceptional communication skills with ability to present complex concepts