Deskripsi Pekerjaan
Join BFI Finance Indonesia as a Back End Collection Officer and become a key player in our financial recovery ecosystem. This critical role focuses on the effective and efficient management of past-due motor vehicle contracts (91-210 days), strategically converting delinquent accounts back into performing assets. You'll implement targeted collection strategies while maintaining positive customer relationships through empathetic yet firm communication. This position offers the opportunity to develop expertise in credit recovery, financial analysis, and negotiation within Indonesia's leading non-bank financial institution. Your contributions directly impact our portfolio quality and financial sustainability.
The ideal candidate will thrive in a dynamic environment where precision, resilience, and ethical practices are paramount. You'll collaborate with cross-functional teams to develop customized payment solutions while adhering to regulatory requirements. BFI Finance Indonesia provides comprehensive training and career progression pathways for motivated professionals seeking to excel in the financial services sector. If you possess strong problem-solving abilities and a commitment to financial excellence, we invite you to join our team in Tangerang.
Tanggung Jawab
- Manage end-to-end collection processes for 91-210 day past-due motor vehicle contracts
- Develop and execute personalized recovery strategies through phone, SMS, and written communications
- Conduct thorough customer financial assessments to propose feasible payment plans
- Maintain detailed documentation of collection activities in CRM systems
- Collaborate with legal team for accounts requiring formal recovery actions
- Meet monthly collection targets and performance KPIs
- Provide weekly progress reports to Collection Team Lead
- Adhere strictly to regulatory guidelines and ethical collection standards
Kualifikasi
- Minimum D3/S1 degree in Finance, Economics, or related field
- 1-2 years of experience in credit collection or accounts receivable management
- Strong negotiation and conflict resolution skills
- Proficiency in MS Office and collection software (SAP experience preferred)
- Excellent Bahasa Indonesia communication with basic English proficiency
- Knowledge of Indonesian financial regulations (OJK guidelines)
- High integrity and ability to work under pressure
- Residency in Tangerang area preferred