Deskripsi Pekerjaan
Join PERSOL as a Bank Digital Ambassador and become a key driver of digital transformation in banking! In this dynamic part-time role based in Singapore's East Region, you'll empower customers to embrace digital banking solutions through personalized guidance and education. You'll proactively engage with clients to understand their unique financial needs, demonstrating how digital platforms can simplify their banking experience. This position offers the flexibility of working 3 weekdays plus 1 Saturday per week, making it ideal for individuals seeking work-life balance while contributing to financial innovation.
Your role will involve building trust through exceptional customer service, staying updated on the latest digital banking trends, and fostering long-term relationships. PERSOL provides comprehensive training to ensure you can confidently guide customers through digital onboarding, troubleshoot technical queries, and highlight the security and convenience of our digital services. Join our mission to make banking more accessible and efficient for everyone in the East Region!
Tanggung Jawab
- Proactively engage with customers to understand their banking needs and financial goals
- Educate customers on digital banking platforms, features, and benefits
- Guide customers through digital onboarding processes and app usage
- Provide personalized recommendations for digital banking solutions
- Track and report digital adoption metrics and customer feedback
- Collaborate with team members to enhance digital banking initiatives
- Maintain up-to-date knowledge of banking products and digital tools
Kualifikasi
- High school diploma or equivalent; customer service experience preferred
- Strong communication and interpersonal skills with a customer-first mindset
- Comfortable with technology and digital banking platforms
- Ability to work independently and as part of a team
- Flexible availability for 3 weekdays + 1 Saturday weekly schedule
- Basic computer literacy and smartphone proficiency
- Positive attitude with problem-solving abilities