Deskripsi Pekerjaan
Are you a passionate leader with a flair for the beauty and wellness industry? Ella Skin Clinic is seeking a dynamic and results-driven Branch Manager to oversee our Cirebon location. In this pivotal role, you will be the driving force behind our clinic’s success, ensuring that we provide world-class service while meeting our ambitious growth and revenue targets.
As the Branch Manager, you will lead a talented team of professionals, fostering a culture of excellence, productivity, and customer satisfaction. You will be responsible for the day-to-day operations, financial performance, and the seamless delivery of high-quality aesthetic treatments. If you are an expert at motivating teams and possess a deep understanding of retail or clinical sales management, we want to hear from you.
Join us at Ella Skin Clinic, where we prioritize innovation, professional growth, and client beauty. This is your opportunity to lead a reputable team and make a tangible impact on our business expansion in West Java.
Tanggung Jawab
- Lead, mentor, and motivate the clinic team to deliver exceptional service and reach daily/monthly performance goals.
- Monitor and analyze daily branch operational data to identify opportunities for revenue growth.
- Manage inventory levels, supply chain, and clinic facility standards to ensure an premium environment for all clients.
- Develop and execute local marketing and promotion strategies to increase foot traffic and patient acquisition.
- Maintain compliance with clinic protocols, safety standards, and hygiene regulations at all times.
- Handle client inquiries and resolve service-related concerns to ensure high patient retention and satisfaction.
- Prepare regular financial reports and performance reviews for management.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, or a related field (or equivalent work experience).
- Proven experience as a Branch Manager or in a similar supervisory role, preferably in the beauty, retail, or hospitality industry.
- Strong leadership skills with the ability to manage diverse teams effectively.
- Excellent communication and interpersonal skills in both Indonesian and English.
- Target-oriented mindset with a track record of achieving or exceeding sales KPIs.
- Strong analytical and problem-solving abilities.
- Proficiency in using clinic management software or POS systems.
- Strong commitment to delivering excellent customer service.