Deskripsi Pekerjaan
Join Seniman Coffee Studio as a Brand Operations Specialist and become the backbone of our dynamic F&B operations. In this pivotal role, you'll ensure seamless daily operations by implementing and monitoring standard operating procedures (SOPs), optimizing service workflows, and maintaining exceptional customer experiences. You'll proactively identify and resolve operational bottlenecks, collaborate with cross-functional teams to drive business growth, and uphold our brand's commitment to quality and consistency. This position offers the opportunity to shape operational excellence while supporting our mission to deliver exceptional coffee experiences to Surabaya's vibrant community.
Tanggung Jawab
- Oversee daily F&B operations to ensure smooth service delivery and brand consistency
- Implement and maintain SOP compliance across all touchpoints
- Monitor customer satisfaction metrics and implement improvement initiatives
- Resolve operational issues efficiently to minimize service disruptions
- Collaborate with marketing and service teams to align operational goals
- Analyze operational data to identify optimization opportunities
- Support business growth initiatives through streamlined processes
Kualifikasi
- Bachelor's degree in Business, Marketing, or Hospitality Management
- 2+ years of experience in F&B operations or brand management
- Proven track record of SOP development and implementation
- Strong problem-solving and conflict resolution abilities
- Exceptional customer service orientation with attention to detail
- Experience with operational analytics and process optimization
- Knowledge of coffee industry trends and best practices
- Proficiency in operational management tools and software