Deskripsi Pekerjaan
Are you a data-driven professional with a passion for educational technology? Ruangguru, Indonesia's leading ed-tech platform, is looking for a dynamic Business Associate to join our growing team in Jakarta. In this role, you will be the bridge between data insights and operational excellence, specifically focusing on our Student Advisor (Kids) division.
You will play a pivotal role in optimizing our sales performance, driving productivity, and ensuring that our advisors deliver the best educational consulting services. The ideal candidate is an analytical thinker who thrives in a fast-paced environment and possesses strong communication skills to coach and mentor team members toward achieving ambitious KPIs.
If you are looking to make a measurable impact on the future of Indonesian education while refining your operational and analytical skill set, we invite you to apply.
Tanggung Jawab
- Monitor and analyze the performance of the Student Advisor (Kids) team using revenue metrics and productivity data.
- Track and report on sales KPIs to identify trends, bottlenecks, and opportunities for growth.
- Conduct regular coaching and training sessions to upskill advisors and improve sales conversion rates.
- Collaborate with cross-functional teams to streamline operational workflows and improve customer engagement strategies.
- Develop and implement performance improvement plans based on data-driven insights.
- Maintain high standards of quality assurance across all customer interactions and advisory sessions.
- Prepare regular business reports and presentations for management regarding team performance and target achievement.
Kualifikasi
- Bachelor’s degree in Business, Management, Industrial Engineering, or a related field.
- Minimum 1-2 years of experience in business operations, sales operations, or business development.
- Strong analytical skills with proficiency in Microsoft Excel or Google Sheets (Pivot tables, VLOOKUP, etc.).
- Proven track record in driving performance and achieving sales targets.
- Excellent communication and coaching skills, with the ability to influence and motivate others.
- A deep understanding of the ed-tech landscape in Indonesia is a significant advantage.
- Ability to work independently and manage multiple priorities in a dynamic contract-based environment.