Deskripsi Pekerjaan
Are you a seasoned relationship builder with a passion for professional services? PT Integrid International Service is seeking a dynamic and proactive Client Accounts Manager to join our growing team in the heart of Denpasar, Bali.
In this pivotal role, you will act as the primary point of contact for our diverse portfolio of clients, ensuring they receive world-class support across our core service verticals: legal, finance, tax, and HR consulting. We are looking for a strategic thinker who can navigate complex client needs, anticipate challenges, and deliver high-impact solutions that foster long-term partnerships. If you are a high-energy professional with a background in corporate advisory or business management and a desire to work in a fast-paced environment, we want to hear from you.
At PT Integrid International Service, we pride ourselves on precision, integrity, and operational excellence. You will work closely with our internal subject matter experts to translate client requirements into seamless service delivery, driving client satisfaction and retention while contributing to our firm's regional growth.
Tanggung Jawab
- Serve as the dedicated primary liaison for a portfolio of key clients, ensuring proactive and consistent communication.
- Deeply understand client business models to provide tailored advice regarding legal, financial, tax, and HR compliance.
- Manage end-to-end service delivery workflows, coordinating with internal departments to meet project milestones and deadlines.
- Identify opportunities for service expansion and cross-selling that add value to the client’s existing operations.
- Resolve client concerns promptly and effectively, acting as a trusted advisor and internal advocate.
- Monitor client health metrics and prepare regular reports on service performance and account status.
- Maintain comprehensive records of client interactions and documentation within our CRM system.
Kualifikasi
- Bachelor’s degree in Business Administration, Law, Finance, or a related field.
- Minimum 3-5 years of experience in account management, client relations, or consulting, ideally within a B2B professional services environment.
- Strong working knowledge of corporate administrative processes, including basic understanding of tax and HR regulations.
- Exceptional interpersonal and negotiation skills, with the ability to build rapport at all levels of an organization.
- Fluent in English and Bahasa Indonesia (written and verbal).
- Proven ability to manage multiple priorities in a fast-paced, deadline-driven setting.
- Strong analytical skills and proficiency in project management tools.