Deskripsi Pekerjaan
Hong Leong Bank is inviting dynamic and results-oriented individuals to join our team as a Client Growth & Engagement professional. In this pivotal role, you will be responsible for fostering strong, long-term relationships with our diverse client base while identifying new avenues for business expansion. We are looking for a strategic thinker who can drive revenue growth through effective client engagement and the effective cross-selling of our comprehensive suite of financial products. If you are passionate about delivering exceptional customer experiences and possess a keen eye for business opportunities, we want to hear from you.
As a key member of our team, you will play a crucial role in maintaining our reputation as a leading financial institution in Malaysia. Your expertise will help us navigate the competitive market landscape, ensuring that we not only retain our existing clients but also attract new ones by demonstrating the value of our tailored banking solutions.
Tanggung Jawab
- Manage and nurture key client relationships to ensure high retention rates and satisfaction levels.
- Identify and pursue new business opportunities to actively expand the client portfolio.
- Conduct regular portfolio reviews to understand clients' evolving financial needs and propose tailored solutions.
- Collaborate with cross-functional teams, including credit and operations, to ensure seamless service delivery.
- Track and report on sales performance metrics, growth targets, and client activity regularly.
- Stay updated on market trends, competitor activities, and banking regulations to maintain a competitive edge.
- Organize and participate in client events and networking activities to strengthen brand loyalty and trust.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
- Minimum of 3-5 years of experience in client relationship management, business development, or sales within the banking or financial services sector.
- Strong interpersonal and communication skills with the proven ability to build rapport and influence decisions.
- Proven track record of meeting or exceeding sales targets and KPIs.
- Proficiency in using CRM software and Microsoft Office Suite.
- In-depth knowledge of financial products, including loans, savings accounts, insurance, and investment vehicles.
- Self-motivated, resilient, and driven by a strong desire for continuous personal and professional growth.