Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for client success? Outsourcey is seeking a dedicated Client Onboarding Coordinator to join our growing team. In this pivotal role, you will serve as the first point of contact for new clients, ensuring their transition into our services is seamless, professional, and efficient. You will bridge the gap between our clients and internal teams, setting the stage for successful long-term partnerships.
As a Client Onboarding Coordinator, you will oversee the administrative and logistical aspects of the onboarding process. Your keen eye for detail and proactive approach will help us streamline workflows, reduce bottlenecks, and enhance the overall client experience. If you thrive in a fast-paced agency environment and want to play a key role in our company's growth, we want to hear from you.
Tanggung Jawab
- Manage the complete end-to-end onboarding process for new clients, ensuring all necessary documentation and account setups are completed accurately.
- Coordinate closely with internal departments—such as Creative, Development, and Strategy—to align on project timelines and deliverables during the initial phase.
- Prepare and distribute comprehensive onboarding kits, including project briefs, timelines, and meeting schedules to clients.
- Schedule and facilitate high-quality kick-off meetings to establish clear expectations and project goals.
- Track onboarding milestones and proactively identify and resolve any administrative or logistical issues.
- Maintain detailed records of client interactions and onboarding status within the CRM system.
Kualifikasi
- Demonstrated experience working in a digital marketing agency or similar client-facing service environment.
- Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
- Excellent verbal and written communication skills in English.
- Proficiency in using CRM software and project management tools.
- High level of attention to detail and a problem-solving mindset.
- Ability to work independently while collaborating effectively within a team.