Deskripsi Pekerjaan
Excel Hardware Pte Ltd is seeking a motivated Client Servicing Junior Executive to join our dynamic team in Admiralty. This 6-month internship offers an exceptional opportunity for entry-level professionals to gain hands-on experience in customer relationship management and client support. As a key member of our service division, you'll work directly with clients to resolve inquiries, build rapport, and ensure seamless service delivery. This role is perfect for individuals pursuing careers in customer service, sales support, or account management. Immediate start required for a minimum 6-month commitment, providing valuable real-world experience in a fast-paced retail hardware environment. Our comprehensive training program will equip you with industry-specific knowledge and transferable skills in communication, problem-solving, and client retention.
Tanggung Jawab
- Handle inbound/outbound client communications via phone, email, and in-person
- Resolve product inquiries and service complaints efficiently
- Update and maintain client relationship management (CRM) records
- Coordinate with internal teams to ensure timely order fulfillment
- Assist in developing client retention strategies and satisfaction initiatives
- Prepare weekly progress reports and performance analytics
- Support marketing campaigns by distributing promotional materials
- Attend product training sessions to enhance technical knowledge
Kualifikasi
- Diploma or pursuing Bachelor's degree in Business, Marketing, or related field
- Strong written and verbal communication skills in English
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Customer service orientation with problem-solving mindset
- Ability to multitask and prioritize in fast-paced environments
- Attention to detail and organizational skills
- Positive attitude with willingness to learn new technologies
- Singaporean or valid work permit required