Deskripsi Pekerjaan
Are you a technical professional with a passion for coffee excellence? Nestle, the world's leading nutrition, health, and wellness company, is looking for a skilled Coffee Machine Service Technician to join our dynamic Contact Center team in Meycauayan City, Bulacan.
In this role, you will be the backbone of our customer support operations, providing expert technical guidance and remote troubleshooting for our professional and home coffee machine ranges. You will work closely with our field service teams and customers to ensure that every cup of coffee brewed using a Nestle machine meets our high standards of quality and consistency.
This position is perfect for a technician who thrives in a collaborative environment and is eager to develop their career within a global industry leader. You will play a critical role in enhancing our customer experience by resolving technical inquiries with precision, efficiency, and a service-oriented mindset.
Tanggung Jawab
- Provide high-level remote technical support to customers and field technicians regarding coffee machine operation and maintenance.
- Diagnose and troubleshoot electrical, mechanical, and software-related issues on various coffee machine models.
- Document all technical issues, interactions, and resolutions accurately in the CRM system.
- Coordinate with internal logistics and field service teams to facilitate spare parts orders and on-site service appointments.
- Conduct remote configuration or troubleshooting of smart-connected machine interfaces.
- Participate in continuous training programs to stay updated on new product launches and advanced repair protocols.
- Maintain a high level of customer satisfaction by providing timely and clear technical communication.
Kualifikasi
- Vocational or Diploma degree in Electrical, Electronics, Mechatronics, or a related technical field.
- Minimum of 2 years of experience in technical support, machine repair, or electro-mechanical service.
- Strong diagnostic and problem-solving skills with a logical approach to technical troubleshooting.
- Excellent verbal and written communication skills in English and Filipino.
- Ability to interpret technical manuals, wiring diagrams, and schematics.
- Proficiency in using CRM software and standard Microsoft Office tools.
- A proactive customer-first mindset with the ability to handle high-pressure situations professionally.
- Prior experience with commercial or premium home coffee brewing equipment is a significant advantage.