Deskripsi Pekerjaan
Are you a results-driven professional with excellent interpersonal skills and reliable transportation? Philand Security Agency, Inc. is seeking a dynamic Collection Associate (Motorized) to join our team in Loyola Heights, Metro Manila. In this essential role, you will be responsible for managing the company's billing cycles and ensuring the timely collection of payments. We are looking for a self-motivated individual who can represent our brand with integrity while handling sensitive financial information and client interactions.
As a Collection Associate, you will bridge the gap between our finance department and our clients. Your day-to-day activities will involve conducting field collections, updating customer records with precision, and addressing client concerns regarding invoices. We value candidates who are organized, proactive, and possess strong negotiation skills. If you have a motorcycle and a passion for customer service, we invite you to apply and help us maintain our financial health.
Tanggung Jawab
- Conduct regular and ad-hoc field collections to ensure timely payment of invoices and reduce outstanding balances.
- Update and maintain accurate billing records, payment logs, and customer profiles in the CRM system.
- Communicate professionally and respectfully with clients regarding overdue accounts and proposed payment arrangements.
- Resolve billing discrepancies, answer inquiries, and provide solutions to maintain high customer satisfaction.
- Prepare and submit daily or weekly collection reports to the management team for review.
- Uphold company policies and ethical standards during all collection activities to protect the brand's reputation.
- Assist in the reconciliation of accounts receivable and prepare documentation for legal follow-ups if necessary.
Kualifikasi
- High school diploma or Bachelor’s degree in Business, Accounting, or a related field is preferred.
- Proven experience in collections, billing, or customer service is highly desirable.
- Must possess a valid motorcycle driver's license and a reliable motorcycle for field duties.
- Strong interpersonal and communication skills with the ability to negotiate effectively.
- Excellent organizational skills and attention to detail in data entry and record keeping.
- Must be honest, trustworthy, and capable of working independently in the field.
- Willing to work in the Loyola Heights, Metro Manila area.