Deskripsi Pekerjaan
Join our dynamic finance team at Jaccs Mitra Pinasthika Mustika Finance Indonesia as a Collection Officer in Probolinggo. In this pivotal role, you'll safeguard our financial health by ensuring consumers fulfill payment obligations according to agreements. You'll conduct proactive outreach to educate customers on timely payment practices, resolve account discrepancies, and negotiate payment plans that balance consumer needs with business objectives. This position requires strong interpersonal skills and financial acumen to maintain positive customer relationships while achieving collection targets. You'll collaborate with internal teams to update payment records, document interactions, and escalate complex cases appropriately. Our ideal candidate thrives in fast-paced environments and values ethical debt recovery practices that preserve customer trust.
We offer competitive compensation, comprehensive training, and career development opportunities within Indonesia's leading financial services provider. If you're results-driven with excellent communication skills and a commitment to financial compliance, we encourage you to apply and contribute to our mission of sustainable finance.
Tanggung Jawab
- Monitor and manage consumer payment schedules to ensure timely fulfillment of financial obligations
- Conduct proactive outreach via phone, email, and in-person meetings for overdue accounts
- Educate customers on payment processes and consequences of delinquency
- Negotiate flexible payment plans aligned with company policies and customer capacity
- Maintain detailed documentation of all collection activities and customer interactions
- Collaborate with legal team for accounts requiring formal debt recovery procedures
- Generate regular reports on collection metrics and performance targets
- Identify opportunities for process improvements in collection workflows
Kualifikasi
- Minimum high school diploma (SMA) or equivalent; finance degree preferred
- 1-2 years of experience in collections, customer service, or financial services
- Strong negotiation and conflict resolution abilities
- Proficiency in Indonesian and basic English communication
- Familiarity with financial regulations and debt collection ethics
- Proficient in MS Office Suite and CRM software
- Resident of Probolinggo or willingness to relocate
- Ability to work independently with minimal supervision