Deskripsi Pekerjaan
Join Prime@Technology Specialists, Inc. as a Collection Specialist and play a vital role in maintaining our company's financial health. In this dynamic position, you'll proactively contact customers with overdue accounts, resolve payment misunderstandings, and educate clients on payment terms and consequences of delinquency. Your expertise will help reduce bad debt while preserving positive customer relationships through empathetic communication and solution-oriented negotiations.
This role requires exceptional interpersonal skills to navigate sensitive conversations and financial literacy to explain complex payment structures. You'll leverage our CRM system to track account statuses, document interactions, and ensure compliance with collection protocols. As a key member of our finance team, you'll collaborate with cross-functional departments to resolve disputes and implement effective recovery strategies.
If you thrive in fast-paced environments where your communication skills directly impact business outcomes, we invite you to contribute your talents to our growing organization. We offer competitive compensation, professional development opportunities, and a supportive workplace culture.
Tanggung Jawab
- Contact customers with overdue accounts via phone, email, and other communication channels
- Resolve payment misunderstandings through empathetic communication and factual clarification
- Educate customers on payment terms, consequences of non-payment, and available options
- Negotiate payment plans and settlements to facilitate timely resolution
- Maintain accurate records of collection activities in CRM systems
- Collaborate with finance team to escalate complex account issues
- Meet monthly collection targets and key performance indicators
- Adhere to ethical collection practices and regulatory requirements
Kualifikasi
- High school diploma or equivalent; college degree preferred in Business, Finance, or related field
- 1-2 years of experience in collections, accounts receivable, or customer service
- Excellent verbal and written communication skills in English
- Strong negotiation and conflict resolution abilities
- Proficient in using CRM software and Microsoft Office applications
- Detail-oriented with strong organizational and time-management skills
- Ability to work independently and in a team environment
- Knowledge of debt collection laws and regulations