Deskripsi Pekerjaan
EastWest Banking Corporation, one of the leading universal banks in the Philippines, is seeking a dedicated and results-driven Collections Associate to join our dynamic Operations Team. This position will be based in our Ortigas site and offers an excellent opportunity to grow within the banking and financial services industry.
As a Collections Associate, you will be responsible for managing and recovering delinquent accounts while maintaining positive customer relationships. You will work closely with customers to understand their financial situations and negotiate repayment plans that align with company policies. Your efforts will directly contribute to the financial health of the bank and help customers regain control of their accounts.
We are looking for individuals with strong communication and negotiation skills, a keen attention to detail, and the ability to thrive in a target-driven environment. If you are passionate about collections and customer service, and want to be part of a team that values professionalism and excellence, we encourage you to apply.
Tanggung Jawab
- Manage a portfolio of assigned accounts to ensure timely collection of outstanding balances.
- Contact customers via phone, email, or mail to discuss overdue payments and negotiate repayment plans.
- Maintain accurate records of customer interactions and payment arrangements in the system.
- Meet monthly collection targets and key performance indicators.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborate with other departments to escalate complex cases and ensure compliance with regulations.
- Prepare reports on account status and collection activities for management review.
Kualifikasi
- Bachelor’s degree in Business, Finance, or a related field.
- At least 1-2 years of experience in collections, preferably in banking or financial services.
- Excellent verbal and written communication skills.
- Proven negotiation and problem-solving abilities.
- Proficient in Microsoft Office applications (Excel, Word, Outlook).
- Ability to work under pressure and meet deadlines.
- Strong attention to detail and organizational skills.
- Knowledge of relevant laws and regulations related to collections is a plus.