Deskripsi Pekerjaan
Join Capgemini's dynamic Financial Services team as a Collections Process Associate. In this pivotal role, you'll drive financial recovery strategies by analyzing customer accounts, implementing collection protocols, and resolving payment discrepancies. You'll collaborate with cross-functional teams to optimize collection workflows while ensuring compliance with industry regulations. This position offers the opportunity to develop expertise in financial risk management and stakeholder communication within a global technology leader. Capgemini provides comprehensive training and career advancement pathways for high-performing professionals in the collections domain.
Tanggung Jawab
- Manage and prioritize delinquent accounts through systematic collection processes
- Conduct thorough account analysis to identify payment patterns and risks
- Initiate contact with customers via phone, email, and digital channels
- Document all collection activities and maintain accurate records
- Collaborate with legal and credit departments on complex cases
- Generate regular performance reports and improvement recommendations
- Ensure adherence to FDCPA and local financial regulations
Kualifikasi
- Bachelor's degree in Finance, Business, or related field
- 1+ years of accounts receivable or collections experience
- Strong negotiation and conflict resolution skills
- Proficiency in CRM and financial software systems
- Excellent written and verbal communication abilities
- Detail-oriented with analytical mindset
- Ability to work independently in a target-driven environment