Deskripsi Pekerjaan
Are you a seasoned financial services professional with a passion for client relations and strategic problem-solving? Capgemini is seeking a dedicated Collections Senior Associate to join our elite team in Manila. In this role, you will act as a pivotal Business Advisor, shaping vision and strategy while directly impacting our clients' financial health.
As a Senior Associate, you won't just be managing accounts; you will be analyzing complex financial data, understanding the unique needs of our stakeholders, and eliciting effective solutions that align with global financial standards. You will be part of a forward-thinking environment where your ability to communicate effectively and maintain professional rapport is key to your success and the long-term satisfaction of our international clientele.
Join Capgemini to work with industry-leading experts, utilize advanced financial tools, and grow your career within a truly global organization. If you are driven by targets and thrive in a collaborative, professional landscape, we want to hear from you.
Tanggung Jawab
- Manage end-to-end collection activities for high-value client accounts while maintaining strict compliance with financial regulations.
- Act as a primary point of contact for stakeholders, providing clear insights and strategic recommendations to resolve outstanding balances.
- Analyze customer payment trends and identify root causes for delinquency to improve overall account performance.
- Collaborate with cross-functional teams to streamline reconciliation processes and enhance service delivery.
- Develop and implement negotiation strategies to secure payments while preserving the ongoing client relationship.
- Monitor and report on collection performance metrics to senior management, ensuring alignment with KPIs.
- Provide expert guidance to junior team members to ensure team-wide excellence in financial operations.
Kualifikasi
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 3-5 years of professional experience in collections, accounts receivable, or financial customer service.
- Strong command of English, both written and verbal, with excellent negotiation and conflict-resolution skills.
- Proficiency in financial software (ERP systems like SAP or Oracle) and advanced Microsoft Excel skills.
- Exceptional analytical mindset with the ability to interpret complex financial data.
- Proven ability to work under pressure and meet demanding monthly targets.
- Willingness to work in shifts to support global business requirements.